The field of customer service is not an easy field to work in. It requires patience, professionalism, and at times, nerves of steel. A customer service representative must be able to keep their cool at all times no matter how much a customer provokes them. The job of a customer service representative is often taken [...]

Obviously, one of the very most important steps in hiring a customer service representative is the interview. Although it is normal for the candidate of any interview to feel a bit nervous, a potential customer service rep should not appear nervous or shaken. They should be dressed nicely, and this is particularly important if they [...]

Education vs. Experience? It is important to consider education as a factor in a hiring decision. This has often been debated among employers. While some employers consider experience to be more valuable than education, other employers view an educated candidate as a disciplined and more driven individual. Even if experience outweighs a college degree, it?s [...]

Hiring a customer service rep should not be a fast process. It should be carefully planned with specific guidelines in place that need to be met. The company should consider many factors such as experience; would it be a better investment to hire someone with customer service experience, or someone who is new to the [...]

It?s no secret that we all depend on customer service representatives in some form or fashion. There?s probably nothing more frustrating than calling a customer service line and getting passed from one person to another, and before you know it you?ve wasted precious cell phone minutes and time with no answer to your question in [...]

Regardless of what service a company performs or what type of product the company offers, every company will eventually receive some type of communication from its customers. These communications may be complaints, inquires about products or services, or even a compliment.. In order to ensure that its customers receive an adequate level of service or [...]

So what exactly is a reasonable salary? That depends on the company and their budget. A trained customer service rep (one with experience of at least two or more years) should probably be offered a higher starting salary than someone who enters with little or no experience. The lower end of the scale for a [...]